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Take your growth to the next level with LoyaltyPlant setup guides, best practices, and FAQs.

Marketing

Learn how to set up an Off-Peak Hours Promotion — commonly used to award extra or multiplied points (e.g. double, triple, or a fixed bonus) to customers who order during…

Off-Peak Hours Promotion (Double Points)

Learn how to set up a Featured Items Promotion campaign that awards bonus points when customers order a specific menu item.

Featured Items Promotion

Learn how to set up a Check Value Increase campaign that awards bonus or multiplied points to customers who place orders meeting a minimum spend or other conditions.

Check Value Increase campaign

Learn how to set up an Automated Win Back campaign that automatically delivers a predefined reward to users who have been inactive for a set number of days.

Automated Win Back Lapsed Customers (User Selection)

Learn how to configure and launch a referral campaign that rewards both the referring customer and the new user when a personal referral code is applied.

Referral Program

Learn how to set up a Feedback Processing campaign that automatically sends a predefined reward and message to customers who leave negative reviews, helping resolve complaints and encourage a return…

Feedback Processing Campaign

Set up an automated reward that surprises customers after a qualifying order — driving repeat visits without any manual work. This guide walks you through every step from campaign setup…

Automated Bounce Back Coupon with a Reward Campaign (BBC)

Learn how to set up a Promo Code Reward campaign that issues a predefined reward when users enter a valid promo code in the app, used for external promotions, offline…

Promo Code Reward Campaign

Share News & Offers campaign

This article provides a step-by-step guide to setting up the Automated Birthday Greetings campaign using the gift reward method.

Automated Birthday Greetings (Gift)

This article has been prepared for the successful independent launch of marketing campaigns through a CRM system.

Best Practices for Creating Customer-Friendly Campaigns

Step-by-step guides for configuring each campaign type in LoyaltyPlant, with detailed instructions for every setup stage 

Campaign Setup Essentials

Learn how audience segmentation works in LoyaltyPlant — what filter categories are available, where to access them, and how to use them to target the right customers.

Guide to segmentation categories

Learn how target and control groups work in LoyaltyPlant campaigns, how each is formed, and how to use them together to measure the true impact of your campaigns.

The difference between target group and control group

Covers all tools and concepts related to audience selection in LoyaltyPlant

Target your audience

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